FAQs

When is your next collection coming out?
I am so blown away from the support and interest in the sold out 'Oh so Radiant Collection' that I want to bring out a collection just in time for Mother's Day. I will be working to bring out a bigger range with more pieces, sizes and styles to cater for you all. Stay tuned, subscribe to the mailing list to keep up to date with all the details surrounding this upcoming launch in early May.
What does the commission piece process entail?
We first find a size that suits your budget and space, whether that is framed or unframed. Then, we can discuss a style that suits your aesthetic (whether this be minimalist, arches, petals or a variety of florals) and a colour scheme. You can send inspiration photos or photos of the space so we can collaborate to find something that is going to be perfect for you. We can discuss specific flowers that you would like included. For example, I have had clients in the past ask for birth flowers or certain flowers that they have always loved that can feature in the painting. I send through updates throughout the entire process to ensure you are liking how the canvas is progressing to ensure you are involved in creating an incredible piece that you will cherish.
Do you ship internationally?
I am so pleased to now offer international shipping. When you are purchasing an original, print or DIY kit, you will find up to date pricing at checkout for worldwide locations, including the USA, Canada, United Kingdom, New Zealand and more! If you are looking for a custom piece shipping cost, please reach out on Facebook, Instagram or send me an email at am_creative@outlook.com and we can discuss.
What is the difference between an original and a print?
An original artwork is created on canvas with paint brushes and palette knives to create the three-dimensional effect, that you can see and feel the texture raised on the canvas. A print is a professional photograph of an original, that is then reproduced as a high quality paper print, that comes rolled for you to place in a frame and hang it yourself. Paper prints are a cost-effective option for those who are not able to purchase the original, but love the design and aesthetic of the original. The print does not have texture to it.
What is your returns policy?
As each piece of art is an original piece and handmade, we do not accept returns or offer refunds for change of mind. Please make your selections carefully before purchasing. All items shipped are insured with the shipping company. If your purchase arrives damaged due to shipping, please email us at am_creative@outlook.com with photos of the unopened package and photos of the damaged item. We will coordinate with the shipping company to find a resolution.
Terms of Service
Last Updated: 8th January 2025
By accessing or using our website, www.amcreativetexturedart.com, you agree to comply with the following terms and conditions. All products available through this site are governed by these terms. We reserve the right to amend these terms and conditions at any time without prior notice.
For clarity, 'We' and 'Us' refers to Kellie McAllister of A&M Creative and any employees currently employed, whereas 'You' and 'Your' pertains to the individual utilizing the website.
We are dedicated to safeguarding your privacy as a customer or visitor to our website. We respect the confidentiality of the information you provide and adhere to the Australian Privacy Act. For more comprehensive details, please refer to our Privacy Policy below.
Intellectual Property
The content on this website is owned by Kellie McAllister. This includes the business name, logo, and website domain, all of which are protected by trademark. Users are prohibited from using, copying, reproducing, or redistributing the website, its content, or intellectual property without prior written consent from Kellie McAllister.
User Conduct
You may only use the website for its intended purposes. As a user, you agree not to engage in activities that harm us or others. This includes, but is not limited to:
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Unauthorized use of the site
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Tampering with the site or its security features
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Transmitting harmful materials, such as viruses
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Attempting unauthorized access to restricted areas of the site
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Misusing our support or contact services
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Impersonating another user or breaching privacy
When creating an account, you must provide accurate and current information. If your information is found to be inaccurate or outdated, we reserve the right to suspend or terminate your account and refuse any future use of the website.
Disclaimer
By using this website, you acknowledge that Kellie McAllister and A&M Creative are not responsible for any damages resulting from your use of the site. We do not guarantee the accuracy or completeness of the site's information and are not liable for any inaccuracies, delays, errors, or unavailability. The operation of the site may be influenced by factors beyond our control, affecting security. We are not responsible for any security or privacy risks or unauthorized access by external parties.
These terms and conditions are governed by the laws of the state of Victoria and Australia.
Privacy Policy
Last Updated: 8th January 2024
At www.amcreativetexturedart.com, we are dedicated to safeguarding your privacy as a valued customer or visitor to our website. We honor the confidentiality of any information you may provide and comply with the Australian Privacy Act 1988. We reserve the right to amend this privacy policy at any time.
When you visit our website, use our services, or make a purchase, we may collect necessary personal information, including:
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Your name
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Billing and shipping address
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Phone number
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Email address
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Payment, credit card, and billing details
We gather your personal information directly from you when you:
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Make an online purchase
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Sign up for an account on our site
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Subscribe to our mailing list
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Contact us with queries or feedback
We use this information to:
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Process and deliver your orders
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Maintain updated customer database records
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Improve our services
Marketing communications will only be sent if you have requested or subscribed to them. You can opt out of our mailing list at any time by unsubscribing or contacting us, and we will promptly fulfill your request.
We will only disclose your information to third parties when required by law, legal processes, or to companies involved in delivering our services, marketing strategies, or payment processing.
For any questions or concerns about our privacy policy, please contact us at am_creative@outlook.com.